RETURNS POLICY

We want you to be 100% happy with your order. If you change your mind for any reason, we've made it super easy for you to return your order back to us.

HOW TO RETURN AN ITEM TO US

To start a return, select a return option below:
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We've partnered with Refundid to offer you instant refunds, before you've even sent back your order! Simply enter your information above to get started.

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Submit your return back for a store credit, subject to our returns policy below.

Returns are at the expense of the customer.

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Submit your return back for a refund, subject to our returns policy below.

Returns are at the expense of the customer.


WHAT CAN BE RETURNED

Subject to the below, items can be returned for a refund or online credit note within 21 days of placing your order.
 
Once received into our warehouse, returns are processed within 5-7 business days. If you are a US customer, your return will be processed once it's received into our Los Angeles returns facility (this is usually within 5 business days). Occasionally, there may be some delays in processing returns during busy sale periods.
  • Sale items - items marked as Sale can only be returned for an online credit note (not a refund).

  • Items purchased during a Sitewide Sale - any items purchased during a Sitewide Sale are ineligible for a refund (where a strikethrough price is displayed, OR a discount is automatically applied at checkout, OR a discount code is manually entered at checkout - eg BLACK FRIDAY, EOFY Sale, AfterPay Day). These items can only be returned for an online credit note (not a refund). 
  • Final Sale / Online Warehouse Sale items - items marked on the website as Final Sale cannot be returned for a refund or online credit note, unless deemed faulty by Runway Scout. They are last chance styles, heavily discounted and will not be restocked. Any unauthorised Final Sale items which are posted back to us will be refused upon delivery and returned to sender.

  • Accessories - due to hygiene reasons, we do not allow returns of accessories. For clarity, we allow returns of shoes, handbags and hats.
Your return must meet the following conditions:
  • Must be received within 21 days of placing your order.
  • Must be new and unworn with all original swing tags attached.
  • Must not be marked as Final Sale on the website. 
  • Must not be soiled, have any dirty marks, make-up or fake tan marks. 
  • Must not smell of perfume, deodorant, body odour, cosmetics or washing powder.
  • Item is not an Accessory (shoes, handbags and hats can be returned if they meet our returns criteria).
Any returns which fail to comply with the above will be sent back to you. 
The cost of return shipping is at the customer's expense. If you have received a faulty garment or an incorrect garment (due to Runway Scout's fault), we will cover the cost of your return postage. 

We will not process returns until your item is physically received by us in our warehouse. We recommend keeping a copy of your tracking number as we are not responsible for parcels lost in transit to us. 

While very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

 

ITEMS PURCHASED WITH A GIFT CARD OR STORE CREDIT

Items purchased with a gift card or store credit cannot be returned for a refund. A credit note for the amount purchased will be issued to you.


FAULTY ITEMS

If your garment has a fault, please email our customer service team at shop@runwayscout.com within a reasonable time of receiving your parcel. Upon receiving your request we will handle this with high priority to arrange the best possible course of action for you.

 

STILL HAVE A FEW QUESTIONS?

Click here to contact one of our customer service representatives